Return policy
Returns will only be accepted within the first 14 days from receipt of the order.
If the item received by the customer is defective, it will be replaced by one in good condition.
If a product other than the one requested by the customer is delivered by mistake by Applesphera, it will be withdrawn and the correct product will be delivered at no additional charge to the buyer.
Applesphera will not be able to make any type of refund for products that do not meet any of the above requirements.
HOW TO PROCEED IF YOU ARE IN ONE OF THESE SITUATIONS
Once the item has been received, the customer must state on the delivery note if there is any indication that the package has been hit or may have any damage.
The customer must review his item and contact us within 24 hours of receipt. After this time, Applesphera will not be held responsible for this product or any damage it may cause.
RETURN CONDITIONS
The client is responsible for contacting us through the contact form on our website, or through the email info.applespherastore@gmail.com during the first 24 hours after receiving the shipment. You must inform us of the reason for the return, attaching photographs that justify it (defective or erroneous product).
The item must retain all accessories and original packaging. In no case will a product that is poorly packed or different from the original, incomplete or with seals in the box of the same product be accepted. For hygiene reasons, especially during the COVID pandemic, headphones cannot be returned or exchanged under any circumstances.
Once Applesphera confirms that the product received by the customer is defective or wrong, another of the same reference will be sent.Due to the characteristics of the items we sell, if it is out of stock, the customer will have the possibility to exchange it for another or to have their money refunded.
If the customer wishes to return the product for reasons beyond our control, the refund will be made through a gift voucher for the value of the purchase made, without an expiration date, to use on our website.
The amount corresponding to the shipment of the returned product is borne by the customer.
Applesphera will not accept the return if any of the above conditions are not met.